You can email your order to Sales, or call us at 352-589-2255. Lobby hours are 9am – 4pm EST with hours of operation from 8:30a.m. to 5:00p.m. EST, Monday through Friday.
If you have artwork you’d like us to use or work from to create new art, simply attach your art to your email or call us for further assistance. Once your order has been received, your assigned sales representative will contact with confirmation of receipt and confirm any questions/concerns you may have. Remember, nothing goes into production without your approval!
Artwork
What kind of artwork can I send? And, what if I don’t have artwork?
We work with Adobe Illustrator, Adobe Photoshop and CorelDraw graphics programs and are PC based. Please keep in mind of the font you use to design artwork, as we may not have them. Simply outline/curve your text or email the font along with your artwork to ensure no discrepancies. We encourage sending vector art files. If you don’t have artwork available, our design team can assist you. Ask your sales representative regarding any art fees that may apply.
Do you keep my art on file?
Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy for one year.
Can I specify a PMS color for my imprint?
Yes! Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn’t possible. Your Sales Representative will help you with this. If you don’t require an exact match, but would like us to be ‘as close as possible’ – we’re happy to help. Just let us know which colors we should be working towards in the ‘additional comments’ section in the order process, or just let your representative know (you’ll get an e-mail from them shortly after you place your order!).
Shipping & Delivery
How fast will I get my order?
Normal production is 10 (ten) working days after artwork approval. Rush services are available so contact the sales department for rush services/availability. Rush services will be an additional expense with your order.
Can I split my order and ship to multiple locations?
Sure! Just let your Sales Representative know and they’ll be happy to assist.
Can I ship internationally?
It’s best to work with your sales representative on this as each case is a bit different. Please contact us!
Can I ship on my own shipping account?
Yes. Just let your Sales Representative know and they’ll be happy to help.
Payment
What type of payments do you accept?
We accept checks and most major credit cards.
General Ordering Information
Can I cancel or change my order?
You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Sales Representative and they’ll be happy to assist you.
What are set up charges?
Some of the items we offer have ‘set-up’ charges (screen charges, die charges, digitizing, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo.
Will I see a proof before my order goes into production?
Yes! Unless it is an exact reorder, you always see an ‘e-proof’ of your item which must be approved by you before we proceed!
Can I order in quantities smaller or larger than those shown?
Most of the time the minimum quantity shown is the required minimum, although we encourage you to call if your requirements mean you need fewer items so we can offer assistance if possible.
Use of Trademarks
If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.
Guarantees
What if I’m unhappy with my order?
If you’re unhappy with your order because the product is defective or ‘not as promised’ or the imprint quality isn’t ‘spot on’ just contact your Sales Representative. We are in this for the long haul and will work with you to be sure you’re 100% satisfied. Really!
Notes about our site
The artwork, designs and trademarks shown on products on this site are examples of the products and imprinting services we offer. They do not represent endorsement by the owners of the artwork, designs or trademarks. All prices and product information are subject to change without notice. |
